Ohen Model 5 Service

Yearly servicing (recommended every 12 months) take 1 business day to fulfil (excl shipping). 

Full servicing takes 2-4 business days to fulfil (excl shipping). A full service includes replacement of critical components (manufacture calibrated) and is recommended every 1200 hours of use or when your unit is not producing ozone correctly. Ozone production capacity is returned to 100%. Full servicing is recommended yearly for commercial use (practitioners and wellness centres).

Assessment: A non-refundable fee to quote on repairs for a faulty or damaged device. If a quote is accepted, the assessment fee will be deductible from the repair or service quotation.

Instructions:

1. Once you complete your order you will receive a service agreement form via email. Sign this and email back to us. Your device will not be collected until the form is received.  
2. Please ensure you package your Ohen® device safely. If you are having issues with any accessories, include these in your package and email support@ohengroup.com with the issue. In all other cases, we do not require the accessories for servicing and they will not be tested if the issue is not communicated.