Ohen 4.1 service

Standard servicing (recommended every 12 months) on Ohen® 4.1 devices take 1-2 business days to fulfil.

Full servicing takes 2-4 business days to fulfil. A full service includes replacement of critical components (manufacture calibrated) returning the device to the ozone production capacity of a new device. It is recommended every 1200 hours of use or when your device is not producing ozone correctly. Ozone production capacity is returned to 100%. From 2025, data sheets showing testing will not be provided with full services anymore - custom reports will replace these. 

Assessment: A non-refundable fee to quote on repairs for a faulty or damaged device. If a quote is accepted, the assessment fee will be deductible from the repair or service quotation.

Services include various repairs; however, major repairs or replacements and repairs due to user error or damage are not included and may be quoted separately. To get a quote on repairs only without servicing, contact support@ohengroup.com.

Instructions:

1. Once you complete your order you will receive a service agreement form via email. Sign this and email back to us. Your device will not be collected until the form is received.  
2. Please ensure you package your Ohen® device safely. If you are having issues with any accessories, include these in your package and email support@ohengroup.com with the issue. In all other cases, we do not require the accessories for servicing and they will not be tested if the issue is not communicated.